Frequently Asked Questions

General

How do I make a booking?

You can submit a booking request through our website by selecting your preferred vehicle, rental dates and times. Once we receive your request, we'll confirm availability and contact you to finalise your booking.

Is my booking confirmed immediately?

No. All bookings are subject to vehicle availability. Your booking is only confirmed once you receive confirmation from Rentals & Co.

Where do I collect the vehicle?

Vehicle collection and return take place in Fawkner, Victoria. The exact collection location will be provided once your booking has been confirmed.

What do I need to collect my rental vehicle?

You'll need:

• A valid driver's licence
• A valid form of identification
• Any other documentation requested by Rentals & Co before collection

Drivers

Who can drive the vehicle?

Only the driver(s) approved by Rentals & Co and listed on the Rental Agreement may drive the vehicle.

Can someone else drive the vehicle?

Yes, provided they have been approved by Rentals & Co before the rental begins and are listed as an authorised driver on the Rental Agreement.

Do you accept international driver's licences?

Yes, provided the licence is valid for use in Australia. We may request additional identification where required.

During Your Rental

Do I need to return the vehicle with fuel?

Yes. Vehicles must be returned with the same fuel level as when collected. Additional charges may apply if the fuel level is lower upon return.

Can I take the vehicle outside Victoria?

Interstate travel requires prior written approval from Rentals & Co. Please contact us before your rental if you wish to travel outside Victoria.

What happens if I return the vehicle late?

Please contact us as soon as possible if you expect to be late. Additional rental charges may apply for late returns.

What happens if I have an accident?

Ensure everyone is safe, contact emergency services if required, and notify Rentals & Co as soon as possible. You must also comply with the requirements set out in your Rental Agreement.

What if the vehicle breaks down?

Contact Rentals & Co immediately. We will assist you and arrange appropriate support where required.

Payments

When do I pay for my rental?

Payment arrangements will be confirmed before your booking begins.

Is a security bond required?

Yes. Where applicable, the required bond amount will be advised before your booking is confirmed.

Will I be charged for tolls, parking fines or speeding fines?

Yes. The renter is responsible for any tolls, parking infringements, speeding fines or other traffic offences incurred during the rental period.

Cancellations

Can I cancel my booking?

Yes. Please contact us as soon as possible if you need to cancel or amend your booking. Our Cancellation Policy outlines how cancellations are managed.

Can I return the vehicle early?

Yes. However, returning the vehicle before the agreed return date does not automatically entitle you to a refund for unused rental time.

Weddings & Events

Do you provide vehicles for weddings and special events?

Yes. Rentals & Co offers prestige vehicles for weddings, engagements, formals, corporate events, photoshoots and other special occasions.

Does the wedding package include a driver?

Yes. Our Weddings & Events packages include a professional driver.

How do I get a quote for a wedding or event?

Simply contact us through our website or by phone or email with your event details, and we'll provide a personalised quote.

Contact Us

If your question isn't answered here, we'd love to help.