Privacy Policy

Effective Date

27/07/2026

Business

Rentals & Co Pty Ltd

ABN

45 697 292 194

1. Introduction

Rentals & Co Pty Ltd ("Rentals & Co", "we", "our", or "us") is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, store and disclose your personal information when you use our website, submit an enquiry or book one of our vehicles.

By using our website or services, you agree to this Privacy Policy.

2. Information We Collect

Depending on your interaction with us, we may collect:

Personal Information

• Full name
• Residential address
• Email address
• Phone number
• Date of birth
• Driver licence details
• Emergency contact details (if required)

Booking Information

• Vehicle selected
• Rental dates and times
• Pickup and return details
• Booking history
• Special requests

Payment Information

Payments are processed securely by our payment provider. We do not store complete credit or debit card details on our systems unless required by law.

Website Information

When you visit our website, we may automatically collect:

• IP address
• Browser type
• Device information
• Pages visited
• Time spent on the website
• Cookies and similar technologies

3. How We Collect Information

We collect information when you:

• submit a booking enquiry
• contact us by phone, email or our website
• complete a rental agreement
• communicate with us during your rental
• visit our website

4. Why We Collect Your Information

We collect your information to:

• process booking requests
• verify your identity
• confirm your driver's licence details
• provide vehicle rental services
• communicate with you regarding your booking
• improve our services
• comply with legal obligations
• investigate accidents, damage or disputes
• prevent fraud

5. Sharing Your Information

We do not sell your personal information.

Your information may be shared where necessary with:

• payment service providers
• insurance companies
• roadside assistance providers
• government authorities where legally required
• law enforcement agencies
• professional advisers
• debt recovery agencies where lawful

We only disclose information where it is necessary or required by law.

6. Storage and Security

We take reasonable steps to protect your personal information from:

• unauthorised access
• misuse
• loss
• alteration
• disclosure

Information may be stored electronically and in secure physical records.

7. Cookies

Our website may use cookies to:

• improve website performance
• remember preferences
• analyse website traffic
• enhance the user experience

You may disable cookies through your browser settings, although some website features may not function correctly.

8. Access and Correction

You may request access to the personal information we hold about you.

If you believe your information is inaccurate or incomplete, you may request that we correct it.

9. Marketing

We may occasionally contact you about our services.

You can opt out of marketing communications at any time by contacting us or using the unsubscribe option included in our emails.

10. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of external websites.

11. Retention of Information

We retain personal information only for as long as reasonably necessary to:

• provide our services
• comply with legal obligations
• resolve disputes
• enforce our agreements

When information is no longer required, we take reasonable steps to securely destroy or de-identify it.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

The latest version will always be available on our website.

13. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us.